Warranties, Re-Contracts & How We Become Your ‘Phone-a-Friend’ for People, Product & Profit
The Day-90 Hand-Over in One Hour
- 09:00 – Slide Deck (15 min)
- 09:15 – Excel Files unlocked & shared
- 09:30 – SOP Cheats printed & laminated
- 09:45 – Warranty Letter signed
- 10:00 – Group photo, coffee, good-bye
You keep every tool; we keep every promise.
The Warranty Card (Prorated)
| Package | Guaranteed Metric | Warranty Period | What We Do If Missed |
|---|---|---|---|
| Grow People | Exit rate ↓ 20 % | 90 days | Work free until metric hit |
| Product Sprint | First 50 units sold | 60 days | Refund 40 % final invoice |
| Profit Audit | ≥ KES 2 M annual savings | 45 days | Waive balance |
Starts the day after sign-off, not from kick-off.
Weekly “Pulse-Watch” WhatsApp Group
- You + MD + HR + WiseUP director (one group, max 6 people)
- Friday 4 pm: you drop one screenshot (exit %, sales, cash)
- We reply within 2 hrs: green ✅ or red 🔧 + action
Cost: zero for 90 days of warranty.
Monthly Tune-Up Call (Optional Retainer)
KES 45k / day (min 1 day, max 3 days)
- Update dashboards
- Train new managers
- Refresh career ladders
50 % of clients upgrade; 50 % run solo — both are fine.
Annual “Health Check” Package
KES 150k flat — one day on-site, one report, one board slide
- Re-run stay-interviews (sample 10 %)
- Check product NPS vs last year
- Audit cash leak repeat spots
Like an MOT — you can skip, but boards love evidence.
Re-Contract Scenarios
a) Next Pillar
Finished People? Move to Product or Profit — 10 % loyalty discount.
b) Next Site
Elgon Cafe coast branches after Nairobi HQ — we clone templates, cost drops 15 %.
c) Deeper Dive
People done but engagement still 3.6? → Career-ladder deep dive (another 45 days).
Phone-a-Friend Clause
Forever free — even 18 months later:
- Quick policy wording — WhatsApp voice, we reply within 4 hrs.
- Benchmark number — “What’s typical scrap % in plastics?” — we tell you.
- Referral intro — need a cheaper cloud server? we connect.
Longest call so far: 7 minutes — MD needed stay-interview script in Swahili.
Alumni Community — Nairobi Growth Circle
- Last Friday every month, iHub 7:30-8:45 am
- Free espresso, free entry
- Theme: one case study, one open mic
You get a lifetime seat — bring your new HR intern, no charge.
Tool Updates — Free for Life
- Excel dashboard v2, v3 — emailed when we improve it.
- Policy cheat-sheet — updated when Employment Act changes.
- WhatsApp pulse template — new emojis, shorter questions.
You download, copy, paste — zero licence fees.
Real Post-90-Day Diary
- Month 4: Warranty call — exit rate down 24 % (target 20 %) — green card.
- Month 6: Monthly tune-up — train 3 new line managers (promoted internally).
- Month 9: Health check — re-run stay-interviews — eNPS 4.2 (was 2.8).
- Month 12: Board presents 5-year strategy — uses our dashboard template.
- Month 18: CEO texts: “Need same thing in Uganda, are you in?” — cycle restarts.
When We Walk Away (Gracefully)
- Metric met + team confident = hand-over complete.
- We shake hands, take a photo, and keep LinkedIn alive.
- Folder transferred to client Google Drive — we retain read-only copy (for benchmarks).
Cost Map — Post-90 Options
| Service | When | Cost | Typical Take-Up |
|---|---|---|---|
| Warranty | Day 91-180 | Free | 100 % |
| Monthly retainer | Month 4-12 | KES 45k/day | 50 % |
| Annual health check | Month 12 | KES 150k flat | 70 % |
| Next pillar | Month 6-18 | -10 % loyalty | 40 % |
| Phone-a-friend | Forever | Free | 90 % |
Bottom Line
- Day 90 is not goodbye — it’s graduation.
- We warrant the result, unlock the tools, and pick up the phone whenever you’re stuck.
- Some clients become friends, some become alumni, some become repeat customers.
- All of them keep the keys — and our number on speed dial.
Next article: “Can We Speak to Your Past Clients?” — phone numbers, emails and a calendar where you can pick whom to call. (Yes, really.)**
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